Terms and Conditions

Last updated: 14 November 2026

1. Who we are

These terms and conditions apply to Jetloader, Siberiëstraat 67, 3900 Pelt, Belgium, VAT BE 1009.679.532, e-mail info@jetloader.eu, telephone +32 (0)493 08 00 81 (“Jetloader”, “we”).

2. Scope

These terms apply to every quotation, order, delivery and agreement between Jetloader and its customers. Our online ordering environment is reserved for registered dealers and professional customers. By placing an order, the customer accepts these terms. Deviating terms of the customer only apply if Jetloader has accepted them in writing.

3. Quotations and orders

All quotations are without obligation and valid for 30 days unless stated otherwise. An agreement is only concluded after Jetloader confirms the order in writing or by e-mail, or after delivery. Obvious errors in prices, product descriptions or images do not bind Jetloader.

4. Prices

Prices are stated in euro and exclude VAT, transport and packaging costs unless stated otherwise. Jetloader may adjust its prices at any time; the price confirmed at the time of the order applies.

5. Payment

Unless agreed otherwise, invoices are payable within 30 days of the invoice date. In case of late payment, statutory late-payment interest under the Belgian Act of 2 August 2002 on combating late payment in commercial transactions is due automatically and without prior notice, together with a fixed compensation for recovery costs. Jetloader may suspend further deliveries until all outstanding amounts have been paid.

6. Delivery

Delivery times are indicative. A delay does not entitle the customer to cancel the order or claim compensation, unless agreed otherwise in writing. Risk passes to the customer at the moment of delivery or collection.

7. Retention of title

Delivered goods remain the property of Jetloader until full payment of the price, including costs and interest.

8. Inspection and complaints

The customer must inspect the goods upon receipt. Visible defects or missing items must be reported in writing within 8 days of delivery. Hidden defects must be reported in writing within 8 days of discovery. Returns are only accepted after written approval by Jetloader.

9. Warranty

Jetloader products carry the warranty stated in the product documentation. The warranty does not cover normal wear, damage caused by incorrect use, overloading, lack of maintenance, accidents or modifications not approved by Jetloader. Under warranty, Jetloader will, at its discretion, repair or replace the defective product or part.

10. Liability

Jetloader’s liability is limited to the invoice value of the goods concerned. Jetloader is not liable for indirect or consequential damage such as loss of profit, loss of use or damage to third parties, except in case of fraud or intentional misconduct.

11. Force majeure

Jetloader is not liable for any failure to perform caused by circumstances beyond its control, such as supplier problems, transport disruptions, strikes or government measures.

12. Privacy

Personal data are processed in accordance with our Privacy Policy.

13. Applicable law and jurisdiction

Belgian law applies exclusively; the Vienna Sales Convention (CISG) is excluded. Any disputes fall under the exclusive jurisdiction of the courts of the judicial district of Limburg, Hasselt division.